When you think about it, it’s not like Uber invented the wheel. They made some improvements (big ones certainly) to an existing business model, which turned out to be exactly the changes consumers were looking for. But give credit where credit is due, they certainly did their homework.
They made two primary changes: First, they created an app that is reminiscent of a video game. With this app, it’s almost fun to wait for your car. Second, they made the customer the number one priority. The result is customer loyalty not seen by any company for a long time.
So what is the next industry ripe for revolution? [click to continue…]